Terms of Service

We provide these terms with your quote. Please accept the quote and its attached terms in writing before work starts. Email can be used for written acceptance. Sending a website enquiry does not accept a quote or authorise work.

If a signed quote or contract differs from these terms, the signed document takes priority to the extent of the difference. The version supplied with your accepted quote applies to that job; later website updates do not change an existing agreement.

The quote sets out the work, materials, inclusions and exclusions. Work not listed is not included. Quote validity and whether prices include GST must be stated in the quote.

Quotes are based on the information you provide and site conditions visible during inspection. Please tell us about known hazards, access restrictions, underground services and anything else that could affect the job.

If you request a change, or we discover conditions that affect the agreed work, we will explain the proposed change, any extra cost and its effect on timing in writing. Additional work requires your written approval before we proceed.

Any deposit, progress payments and final payment date must be clearly set out in the quote and agreed before work starts. No standard deposit percentage, late fee or payment deadline is established by this draft.

If you disagree with an invoice, contact us promptly with the details so we can discuss it.

Please provide the agreed site access, keep people and pets away from the work area and identify items that need protection or must remain. The quote should state who obtains any required permits or approvals and who arranges any necessary service disconnections.

We do not carry out asbestos removal, plumbing or electrical work. If suspected asbestos, unsafe structures or other hidden hazards are found, affected work will pause while safe next steps and any specialist involvement are agreed. Any changes to price or scope require written approval.

Proposed dates are subject to safe weather, site access and other conditions affecting the work. If a delay occurs, we will let you know and discuss a revised schedule. A delay does not by itself authorise extra charges.

The quote should identify the waste to be removed and any items to be retained. Hazardous waste needs separate assessment and appropriate specialist handling.

We will use reasonable care during the work. Please report any suspected damage promptly, with photos if possible, so it can be assessed. Responsibility depends on the circumstances and applicable law; these terms do not automatically transfer responsibility for damage to you.

Contact us as soon as possible if you need to change or cancel a booking. Any cancellation arrangements or charges must be disclosed and agreed in the quote, subject to applicable law.

If you have a concern about completed work, please contact us with the details so we can inspect it and discuss an appropriate remedy. Any additional workmanship warranty must be stated in your quote and does not replace your legal rights.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including due care and skill. Nothing in these terms excludes, restricts or changes rights or remedies that cannot lawfully be excluded.

This draft does not impose a liability cap or exclude responsibility for property damage. Any proposed liability limits require specific legal review before use.

Please raise disputes in writing with the details and your preferred resolution. Both parties should try to resolve the issue through discussion. If needed, either party can seek mediation, contact Western Australian Consumer Protection or use other legal remedies. This does not prevent either party from exercising legal rights.

Western Australian law applies, subject to any mandatory laws.

See our Privacy Policy draft for the proposed approach to enquiry information.

The owner and solicitor need to confirm the legal entity details, quote validity, GST treatment, payment arrangements, cancellation rules, permits, waste inclusions and any additional warranty. Each quote needs to include the final approved terms and record the client’s written acceptance.